Troubleshoot Indeed Apply errors

Common Indeed Apply errors and how to resolve them.

 

How to detect errors

Indeed Apply uses GraphQL. When a request fails, the data field is null, and the errors field describes the failure.

Always check the errors array in the response:

{
  "data": null,
  "errors": [{
    "message": "Error description",
    "extensions": {
      "code": "BAD_USER_INPUT",
      "subCode": "JOB_NOT_FOUND"
    }
  }]
}

extensions.code gives the error type. For BAD_USER_INPUT errors, extensions.subCode gives the specific cause.

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Errors

GRAPHQL_PARSE_FAILED error

GRAPHQL_PARSE_FAILED error

code	GRAPHQL_PARSE_FAILED
Summary	The GraphQL query has a syntax error.

To resolve:

1. 1.
   Verify the GraphQL query syntax.
2. 2.
   Check for unescaped special characters.
3. 3.
   For more steps, see Troubleshoot GraphQL errors.

---

BAD_USER_INPUT error

BAD_USER_INPUT error

code	BAD_USER_INPUT
Summary	The request has invalid input. The message and extensions.subCode fields describe the cause.

The subCode values are:

BAD_USER_INPUT sub-codes

Sub-code	Description and resolution
JOB_NOT_FOUND	No job matches the sourceJobPostingId. Check that the ID is correct.
JOB_NOT_INDEEDAPPLYABLE	The job doesn't have Indeed Apply enabled. Check the job's Indeed Apply configuration.
JOB_EXPIRED	The job expired. Repost the job or create a new posting.
PARTNER_INTEGRATION_DISABLED	Your partner account is disabled or can't use this integration method. Contact Indeed to turn on Apply with Indeed for your partnerApiToken.
INVALID_PARAMETER	An input URL or decrypted string is null or empty. Check the parameter values.
PARTNER_DATA_NOT_FOUND	Indeed has no partner data for your account. Contact Indeed to register your partner API token.
FEED_NOT_FOUND	No feed matches the XML feed inputs. Check the feed configuration.
MULTIPLE_MATCHING_FEEDS_FOUND	More than one feed matches the XML feed inputs. Provide more specific feed identifiers.

{
  "errors": [{
    "message": "No partner data available for the client",
    "path": ["applyUrl", "createApplyUrlForEmployers"],
    "extensions": {
      "subCode": "PARTNER_DATA_NOT_FOUND",
      "code": "BAD_USER_INPUT"
    }
  }]
}

---

INTERNAL_SERVER_ERROR

INTERNAL_SERVER_ERROR

code	INTERNAL_SERVER_ERROR
Summary	Indeed Apply had an internal error.

To resolve:

1. 1.
   Retry the request with exponential backoff.
2. 2.
   If the error continues after several retries, contact Indeed.

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AWI JavaScript errors

These errors apply only to the Apply with Indeed (AWI) JavaScript integration.

AWI JavaScript errors

Error	Cause	Resolution
sourceJobPostingId is not found	Incorrect input for sourceJobPostingId.	Check the sourceJobPostingId in your request.
Missing, empty, or invalid parameters	A required parameter (sourceJobPostingId, encryptedFeedUrl, partnerApiToken, or encryptedJobUrl) is missing or invalid.	Include every required parameter with a valid value.
No partner data available for the client	The partner API token isn't registered or is incorrect, or you sent an OAuth token instead of the partnerApiToken.	Contact Indeed to register the partner API token. If it's already registered, check that the token is correct.
Partner is not allowed to use this method	The partner API token is registered, but Apply with Indeed isn't enabled.	Contact Indeed to turn on Apply with Indeed.
Hex string length must be a multiple of 2	An encrypted parameter's hex string has the wrong length.	Check that the hex string has an even number of characters.

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Retry strategy

Retryable errors

Error	Retryable?	Strategy
INTERNAL_SERVER_ERROR	Yes	Exponential backoff
GRAPHQL_PARSE_FAILED	No	Fix the query syntax
BAD_USER_INPUT	No	Fix the request based on the subCode

If a request fails and you don't get a URL, hide the Apply with Indeed button. Fix the request if needed, and retry. Show the button again when you get a URL.

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Get support

If your issue isn't listed here:

1. 1.
   Check the error's message, extensions.code, and extensions.subCode fields.
2. 2.
   Check that every required parameter is present and correctly formatted.
3. 3.
   Contact your Indeed representative.

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See also

• Apply with Indeed — Add an Apply with Indeed button to job pages on an ATS or employer site.
• Apply with Indeed > Button parameters — The data-indeed-apply-* attributes for the button.
• Error reference — Error codes, messages, and HTTP status codes for Indeed APIs.
• Troubleshoot GraphQL errors — Fix common GraphQL errors.
• Troubleshoot OAuth errors — Fix OAuth errors that occur before your GraphQL request runs.

 

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